Changing your email address

You can change the email address you sign in with from your profile. To keep your account safe, the change needs confirming from both your current address and your new one, so nobody can move your account to an inbox you don't control.

How to change your email address

1. Go to Profile from the account menu.
2. Under Email address, click Change email address.
3. Enter your new email address and click Send confirmation links.
4. Open the email we send to your current address and click Review the change, then Confirm change.
5. Open the email we send to your new address and do the same.

You can confirm the two in either order. As soon as both are confirmed, your account moves to the new address and you sign in with it from then on.

Checking on a pending change

While a change is waiting, your profile shows an Email change pending panel with both addresses and whether each one has been confirmed, for example "1 of 2 confirmed". If you're not sure which inbox you still need to open, look for the one marked Waiting.

Until both are confirmed, nothing changes: you keep signing in with your current address.

Cancelling a change

To stop a change before it completes, either:

• click Cancel change in the pending panel on your profile, or
• open the link in either email and choose This wasn't me.

To switch to a different new address instead, click Change to a different address and start again. The new request replaces the old one, and the earlier links stop working.

Things to know

• Links last 24 hours. If one expires, start the change again from your profile.
• The new address must be free. If another Aureli account already uses it, the change can't go ahead.
• You can start up to five changes a day. Each one sends emails to an address you typed, so we limit how often that can happen.
• Your billing email updates too. Receipts and billing emails go to your new address once the change completes.
• Other sign-in methods keep working. Passkeys, and any Google or Apple sign-in you've already connected under Security, stay on your account.
• Admin accounts can't change their address from the profile page. Ask an owner to change it for you.

If you didn't ask for this

If you get an email about changing your Aureli address and it wasn't you, open the link and choose This wasn't me, or simply ignore the email. The address only changes when both inboxes confirm, so a request on its own can't take over your account.

Someone did need to be signed in to your account to start the request, though. Sign out of your other sessions from Security and contact support so we can help you check your account.